Last updated 2026
This policy explains when a purchase from Holdren Systems may be refunded. It applies to all software packages and services purchased from Holdren Systems. Please read it carefully before you buy.
The short version: All sales are final, with one exception — you may request a full refund within 72 hours of purchase, and only if implementation and configuration work has not yet begun.
You may request a full refund within seventy-two (72) hours of your purchase, provided that implementation, configuration, or onboarding work on your package has not yet begun. If both conditions are met, we will refund your payment in full to the original payment method.
Because implementation often begins quickly after purchase, we recommend contacting us right away if you have any doubt about proceeding.
After the 72-hour window has passed, or once implementation, configuration, or onboarding has begun (whichever comes first), all sales are final and non-refundable. This includes partially delivered packages, custom configuration work, and any work performed on your storefront, marketing tools, or AI toolkit.
If a component we delivered does not work as described, we will repair or re-deliver it at no additional charge during your included support window. This is our commitment to standing behind the work — it is a repair-and-re-deliver support commitment, not a money-back guarantee and not a guarantee of any particular business result.
To request a refund within the 72-hour window, contact us as soon as possible:
Include your name, the email used at purchase, and your package. Refund requests are timestamped to the moment they are received.
If anything here is unclear, reach out before you purchase — we're happy to walk you through it. Contact Holdren Systems at jessie.holdren@holdren-systems.com.